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billing charges

Dr Jeremy Hammond 1 year ago in Accounts • updated by AmberLewin 7 months ago 4


I can see in my account the charges on to my credit card, approx $13AUD each time but I can see how that money is being spend in my account such as for new online bookings, conceirge calls, phone number rental. It would be very good and in my opinion vital to have access to this information if it isn't already somewhere on the app.

As a side issue I do find that I end up pressing lots of cogs and links trying to find the right part of the site so possibly the user interface can be improved, not sure if other practitioners find it hard to find things.

Richie Rich 1 year ago

Hi Jeremy. That info is all available. Just hit the cog when on the dashboard and select 'Account' or right-click on your profile widget (top-right) and select account).

You can find a support page on billing here: You can also find this by clicking on the help/feedback tab and entering 'billing'. Tell me if you are still needing more detail.

P.S. if you search for 'pricing' you'll get links to all fees info too.

Thanks for your feedback on the UI. All the settings are grouped by the place they are relevant. e.g. appointment-related settings in the cog when in the appointments tab, communications-related settings in the cog when in the communications tab, general ones when in the dashboard tab. Do you have an alternative suggestion?