0
Not a bug

Message not reading correctly.

Dr Chad Esaiah 2 months ago in Other • updated by Richie Rich 2 months ago 3

Hi, I created an SMS template for contacting patients that I havnt seen in a while. but it doesnt read correctly. The template is:

hi client.firstName. Just letting you know that appointment.resources is back on Island this week. Go to Chiro in Raro facebook page to book or message him. Thanks Rebecca.

But instead of using my correct name Dr Chad Esaiah it still says DrFakeDr. 


Also can I send an SMS to multiple patients at once? I tried and the system doesnt seem to like sending to lots of clients at once. Is there a limit?

Answer

Answer
Not a bug

Hi Dr Chad,

1. It says 'DrFakeDr' as a placeholder to show kind-of what it would look like when you send. This is normal and correct behaviour. Of course, when you send, that will be set to your name ;)

Remember, appointments could be with different Resources, so Zurili will slot in the correct one at send time. It's just that you probably only have yourself at this point.

Btw, if you want, you could add a link to book directly in your sms. Take the link you want to use from http://localhost:3001/settings/setup/online-booking . Of course it will be a bit long. But you can use a service like http://bit.ly to shorten it and add it to your message template. That way, they can go to book direct without having to go via FB.

2. Yes you can send an sms to multiple clients. If sending a manual sms, just add each client you want to send the message to in the About box at the top. You can use the '+' button to add a number of someone that isn't in your client list too if you want.

Answer
Not a bug

Hi Dr Chad,

1. It says 'DrFakeDr' as a placeholder to show kind-of what it would look like when you send. This is normal and correct behaviour. Of course, when you send, that will be set to your name ;)

Remember, appointments could be with different Resources, so Zurili will slot in the correct one at send time. It's just that you probably only have yourself at this point.

Btw, if you want, you could add a link to book directly in your sms. Take the link you want to use from http://localhost:3001/settings/setup/online-booking . Of course it will be a bit long. But you can use a service like http://bit.ly to shorten it and add it to your message template. That way, they can go to book direct without having to go via FB.

2. Yes you can send an sms to multiple clients. If sending a manual sms, just add each client you want to send the message to in the About box at the top. You can use the '+' button to add a number of someone that isn't in your client list too if you want.

Ok Thanks Richard. Thats great. The only trouble is that the recipients of my messages are receiving DrFakDr not my name. They have talked to me and read the txt to me. So I sent out a txt to 70 odd people that I have on the books (that I manually input into Zurili) to let them knoe I was back in Rarotonga, and they all got DrFakeDr instead of my real name. I have sent a one off sms to someone there and they reported that it was working fine. So I dont know what I have done wrong

Are these sms's you sent manually then, not as an automation? The manual sms will send as it appears on the screen when you click 'send'. If you have fakes in the text, that's what they'll get. Replace it with the real content.

The merging with the real info will only take place when the templates are used for automations.