You have more than one topic in this ticket. It's best to put them each in their own ticket so they don't get lost or confused. I have done this for you this time and will just reply to your first topic in this ticket.
Next time, it'd be good if you could just put one topic in one ticket with a clear subject that matches so I can support you better. It's no problem if you create a bunch of tickets at the same time ;) just keep it to one topic per ticket :)
Customer support service by UserEcho