Need more information

Sure. I can help you with that.


I'll need you to be a bit more specific.


If this is an issue that seems to be affecting more than one person, it usually works best if we focus on a specific example. Once that is resolved, let's see if it still affects others. Solving one often solves many :)


Can you tell me:

  1. Which user is having trouble - in particular, is it someone in your team or a client?
  2. Which client is involved, if any - a concrete example is best, not just 'everyone'
  3. When the issue happened - again, a concrete example please, not just 'always'
  4. What the user did
  5. What they expected
  6. What they got

I understand if your issue doesn't fit this pattern. The key principle is that we need to be able to understand the issue and reproduce it in order to help.

Is this article helpful for you?