Sure. I can help you with that.
I'll need you to be a bit more specific.
If this is an issue that seems to be affecting more than one person, it usually works best if we focus on a specific example. Once that is resolved, let's see if it still affects others. Solving one often solves many :)
Can you tell me:
- Which user is having trouble - in particular, is it someone in your team or a client?
- Which client is involved, if any - a concrete example is best, not just 'everyone'
- When the issue happened - again, a concrete example please, not just 'always'
- What the user did
- What they expected
- What they got
I understand if your issue doesn't fit this pattern. The key principle is that we need to be able to understand the issue and reproduce it in order to help.
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