Hi Michael,

Would you please be so kind as to elaborate your concern with as much detail as possible, in order for me to be able to address it to the best of my abilities.

Hi Michael,

We need to handle this in a private ticket rather than a public forum, considering the sensitive information I need to proceed further with the deployment of the rectification measure for the reported issue. 

I did actually create the private ticket, 4 hours ago, which you should have received a notification for, in your Gmail account. In case you can't find it in your inbox, can you please check your junk mail folder and please do let me know if it's not there as well.

Sincerely,

Volta

Hi Dr Wayne,

This is actually caused due to fact that the clients sometimes decline when they are asked for location access permission through a pop up message, when they access online booking.

However, I have already forwarded this to Dr. Richard, who is working on a fix, which when deployed will push the location to default to the concerned practice's location, if the location access permission is declined by the client.

I will be sure to let you know as soon as I have an update regarding this

Great idea. It's done. Look for it in the next update.

Hi Janine,

Sorry that ticket was public, I didn't know how to make a private one but have learned since. Shouldn't be a problem moving forward.

Thanks,

Janno

Level 1 Support

we use scenario 1. forward everything on a Wednesday and Friday arvo. But i just want answered the NP phonecalls. I have changed the settings to 'known callers - with no previous appointments completed' (and also to take unknown callers). Is this correct?

Hi Janine, 

That should be no problem.

In the Appointment Template (AT) there is a booking script used by the concierge everytime they book with that AT. If you include the requirement that they arrive 15min early in there, the concierge will say it. 

There is also a Online-Booking Script in the AT where you can say the same thing that will be shown to the Client at the end of their online-booking wizard. 

Finally, if you really want to make sure, you can create an automation to send a SMS confirming this requirement.

You can see info on all the options of and AT here: Appointment Templates. If you want to know more about automations, see: Automating Messaging

Thanks,

Janno

Level 1 Support

Hi  Janine,

I needed to delete your previous reply right away because of the sensitive information being displayed.

< I think he comes up now in Zurili because he came in for an adjustment last week?

You are correct we did only have his abbreviated name in our records, but it shouldn't matter should it?

Here is another patient who doesn't come up, < xxxx xxxx > - last adjustment August 2017, phone number xxxxxxxxxx, date of birth xx/xx/xxxx - we have her full name in the records - is there something else we are missing? >

We checked the Syncrotron and there was a bug, it was a design-flaw in the Syncrotron more than a bug. A client was synced if they were created within the last 12 months or had an appointment in the last 7 days. So those were created ages ago, but with more recent appointments were missed. That is now fixed and the update released. To apply, please restart the Syncrotron and accept the update.

It will find and offer the update, you will need to accept it. When it finishes resyncing, you can check for the missing client in Zurili and advise.

Let me know how it went.

Thanks,

Janno

Level 1 Support