Your comments

Hi Bryce.

Currently we have the 'Email Harvester' for Spinalogic. It checks all patients in the db and generates a csv of ones not already notified to you. We can set it up to automatically check daily or weekly and email it to your marketing lead.

Would you like me to set that up on your server?

Hi Lisa,

Just confirming I have addressed this in a separate ticket and am closing this one.

To reiterate, this will be resolved within 2 weeks.

:) Richard.

That is definitely in the pipeline and coming soon :)

Great idea. It's done. Look for it in the next update.

As noted in ticket #170, this is now resolved.

Specifically: when calls could not be taken by the Concierge because they were all on other calls, the caller was placed in a queue. The message given on entry to the queue sometimes identified the incorrect practice. Otherwise, the call was handled correctly, but of course this was quite disconcerting to the caller.

Anyways... fixed :)

Actually Keiran, this will be better handled in a private ticket. I'm going to close this one and create a new one for us to use to resolve this issue.

Update from Keiran:


I hate to be the bearer of bad news Richard, my clients are calling and getting through to 'dr Richard chiropractic' mailbox again. I'd told them that bug was well and truly fixed..

This behaviour has just been upgraded in the latest update. Please take a look and tell me how you go :)

Hi Dr Braxton, This if fixed in latest update. Tell me if you have any further trouble :)

Hi Keiran,

We have updated this code and hope this matter is fully resolved. If you get any further reports, please let me know in this ticket. We have also added extra logging so if it does happen again, we should be able to pinpoint the cause quite quickly.