We tell NPs 15 minutes before we book them in. Obviously this isn't going to work with Zurili. How do you guys do it?
That should be no problem.
In the Appointment Template (AT) there is a booking script used by the concierge everytime they book with that AT. If you include the requirement that they arrive 15min early in there, the concierge will say it.
There is also a Online-Booking Script in the AT where you can say the same thing that will be shown to the Client at the end of their online-booking wizard.
Finally, if you really want to make sure, you can create an automation to send a SMS confirming this requirement.
You can see info on all the options of and AT here: Appointment Templates. If you want to know more about automations, see: Automating Messaging
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