Hi Joann Hodal here. I am trying to book recalls in for 2021 and having no success with the new calender year. Can you please fix this.
This has just been resolved. You should now be able to book for the new year.
There seems to be an error with snycrotron
This is how the error reads below in " ". It has resulted in double bookings and miscommunications.
Have sent diagnostics with the error message as the diagnostic message.
"Looking for local changes to upload
--- ERROR --- Unable to GET settings, Response code: Unauthorized, Message:"
This issue has been moved to a private ticket and you should have received an email regarding that ticket along with the reply to your question.
too many templates imported
Would you please be so kind as to elaborate your concern with as much detail as possible, in order for me to be able to address it to the best of my abilities.
location - online bookings
When clients click through to login and make an online booking, by default it shows as an Australian mobile number - when we are in NZ. Can this please be changed for each of our locations as people often don't look at the flag closely to see that it is Australian....nor should they really need to bother to change that each time. I've had a few comments about it.
Hi Dr Wayne,
This is actually caused due to fact that the clients sometimes decline when they are asked for location access permission through a pop up message, when they access online booking.
However, I have already forwarded this to Dr. Richard, who is working on a fix, which when deployed will push the location to default to the concerned practice's location, if the location access permission is declined by the client.
I will be sure to let you know as soon as I have an update regarding this
Multiple appointment booking
Great idea to be able to create flexible multiple appointments in Zurili.
When you create an appointment you have the option to create a series of appointments for the same time every week. You could chose how many weeks you would like it to continue.
When you edit one appointment you have the choice to edit all in the series or just that one appointment.
Need clients to arrive 15min before appointment
We tell NPs 15 minutes before we book them in. Obviously this isn't going to work with Zurili. How do you guys do it?
That should be no problem.
In the Appointment Template (AT) there is a booking script used by the concierge everytime they book with that AT. If you include the requirement that they arrive 15min early in there, the concierge will say it.
There is also a Online-Booking Script in the AT where you can say the same thing that will be shown to the Client at the end of their online-booking wizard.
Finally, if you really want to make sure, you can create an automation to send a SMS confirming this requirement.
You can see info on all the options of and AT here: Appointment Templates. If you want to know more about automations, see: Automating Messaging
Level 1 Support
Client missing after sync
Just looking at the bookings today on the dashboard the concierge couldn't find a patient 'xxx xxx'. He is definitely in Spinalogic but archived. I couldn't bring him up on the dashboard/ cloud system either. (I couldn't find me on the cloud appointment book either & I am in Spinalogic archived too)
I needed to delete your previous reply right away because of the sensitive information being displayed.
< I think he comes up now in Zurili because he came in for an adjustment last week?
You are correct we did only have his abbreviated name in our records, but it shouldn't matter should it?
Here is another patient who doesn't come up, < xxxx xxxx > - last adjustment August 2017, phone number xxxxxxxxxx, date of birth xx/xx/xxxx - we have her full name in the records - is there something else we are missing? >
We checked the Syncrotron and there was a bug, it was a design-flaw in the Syncrotron more than a bug. A client was synced if they were created within the last 12 months or had an appointment in the last 7 days. So those were created ages ago, but with more recent appointments were missed. That is now fixed and the update released. To apply, please restart the Syncrotron and accept the update.
It will find and offer the update, you will need to accept it. When it finishes resyncing, you can check for the missing client in Zurili and advise.
Let me know how it went.
Level 1 Support
If appointment is booked outside of available region - include in calculation for available times.
Hi Dr Braxton, This if fixed in latest update. Tell me if you have any further trouble :)
appointment times booked only if free space
New Patient appointment - would like to only be booked when consecutive free times showing. (not in gaps)
This behaviour has just been upgraded in the latest update. Please take a look and tell me how you go :)
sms received on client cell phone to have link to integrate appointment with their phone calendar
One of my patients is a computer wiz and he asked if he could get a reminder that could synch the appointment into his google calendar on his phone. Wouldn't that be cool. Not only do they get autamted reminders but they can get a txt about their appointment that syncs with their calendy so they can plan around their appointment.
Yes. It is a good idea. I've added it to the roadmap.
Customer support service by UserEcho