Topic List

+1
Started

Idea: when someone books a new appointment instead of rescheduling their appointment

Jenna 3 months ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 2 months ago 2

Idea: When booking online - look up if the client has an existing appointment on the same day they are trying to book for and takes them to reschedule instead of booking a new appointment.

0
Answered

online booking asterix fields

April Traynor 2 weeks ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 2 weeks ago 1

Our ticket seems to have disappeared :(
We need to ensure that all data fields are filled in by new clients booking online. Ie we need their FULL name, DOB address, medicare, email and phone numbers.
At this stage they only ASTERIX fields for name and phone number.
Can you please advise how we amend this so that all fields must be filled in for clients to make an online booking?
Thanks and looking forward to your prompt response with this, as I havent realised that our previous ticket had gone astray

Answer

Hi,

I have just sent a detailed response regarding this in the latest ticket that you just raised for this response along with a link and reference to the previous ticket.

You should have received that response by now.

Sincerely,

Volta

Answer

Hi,

In order for me to be able to assist you to the best of my abilities, could please be so kind as to share with me a little more detail about the issue you came across including:

1- The name of the practice you are trying to book the appointment with 

2- The name of the doctor you are trying to book the appointment with

2- Most importantly, the  exact error message you see when you try to book the appointment

As soon as I receive the above information, I will be sure to look into this right away and update you about my findings.

0
Answered

Personalising Booking screens for NP's - step 3 of 5

April Traynor 4 weeks ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 4 weeks ago 1

Sorry Volta and Zurili team, but can you please directly answer how to get step 3 of 5 in the NP booking screens to asterix all data fields as "required fields"?
I have found where to go to personalise the screen wordings, and we will work on that shortly, but cannot find how to adjust these data fields so that NP's must enter all details. We need their first name, last name, DOB etc etc, not just their first name and email.
Can you please advise how to amend this, as none of the links you have sent through previously cover this edit?
As our online booking link is up and running we would appreciate your prompt response with an answer to this particular question
Thank you

Jennie

Answer

Hi Jennie,

I have just sent a detailed reply to you regarding this in the same ticket we are conducting the discussion regarding this. 

You should have received that reply by now, please let me know if you need any further assistance regarding this by replying to that ticket.

Sincerely,

Volta

0
Completed

can't download sync tool

Michael Budlender 1 month ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 1 month ago 3

this download wont work for me,  I have tried to turn off firewall and anti-virus

Answer

Hi Michael,

We need to handle this in a private ticket rather than a public forum, considering the sensitive information I need to proceed further with the deployment of the rectification measure for the reported issue. 

I did actually create the private ticket, 4 hours ago, which you should have received a notification for, in your Gmail account. In case you can't find it in your inbox, can you please check your junk mail folder and please do let me know if it's not there as well.

Sincerely,

Volta

0
Completed

Triage idea for reschedules

Jenna 7 months ago in Online Booking • updated by Richie Rich (Level 2 Support) 7 months ago 2

Hello!


We have a lot of patients who reschedule appointment online - love it! 


However it is hard to filter through reschedule appointment notifications and other more important event notifications. 


An idea: to make events triaged from the dashboard


Thanks!

Jenna :)

Answer

Great idea. It's done. Look for it in the next update.

0
Answered

verification email

Dr. Adam 2 years ago in Online Booking • updated by thrintessets1954 9 months ago 2

Verification Email not coming through? Not in junk and entered correctly.