Idea: When booking online - look up if the client has an existing appointment on the same day they are trying to book for and takes them to reschedule instead of booking a new appointment.
Hi, We have to change our API key for Cliniko before March 20th. What would be the best way to let you know our new API key? Or can I re enter it on the website myself once i have created it?
This question has been addressed through a reply to the ticket you generated for this question, since the reply includes a few specific particulars about your practice settings and it wouldn't be a good idea to disclose them on a public forum.
Hi! I'm struggling to find where to do a data export so I can give it to our marketing agency.
Any help would be appreciated :)
I have created a ticket for you regarding further communication about your query, since some sensitive information particular to your account might be discussed and a public forum will not be the appropriate platform for that.
You should have received an email about that ticket by now.
Have just sent diagnostics from syncrotron. I'm now getting this error:
Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.
looking for new or changed items in local database...
It then synced and removed the patient names from 3 online bookings for next Tues 3pm 3.30pm and 4pm.
I have no idea who these people are now.
Can you please help
I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details
The syncrotron suddenly stopped working and I get this message...
"Unable to find /api/appointments/"
Don't know what has changed.
Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:
Here is a screenshot of the webpage for further reference:
Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.
Please do let me know if you come across the same issue.
Our ticket seems to have disappeared :(
We need to ensure that all data fields are filled in by new clients booking online. Ie we need their FULL name, DOB address, medicare, email and phone numbers.
At this stage they only ASTERIX fields for name and phone number.
Can you please advise how we amend this so that all fields must be filled in for clients to make an online booking?
Thanks and looking forward to your prompt response with this, as I havent realised that our previous ticket had gone astray
I have just sent a detailed response regarding this in the latest ticket that you just raised for this response along with a link and reference to the previous ticket.
You should have received that response by now.
In order for me to be able to assist you to the best of my abilities, could please be so kind as to share with me a little more detail about the issue you came across including:
1- The name of the practice you are trying to book the appointment with
2- The name of the doctor you are trying to book the appointment with
2- Most importantly, the exact error message you see when you try to book the appointment
As soon as I receive the above information, I will be sure to look into this right away and update you about my findings.
Sorry Volta and Zurili team, but can you please directly answer how to get step 3 of 5 in the NP booking screens to asterix all data fields as "required fields"?
I have found where to go to personalise the screen wordings, and we will work on that shortly, but cannot find how to adjust these data fields so that NP's must enter all details. We need their first name, last name, DOB etc etc, not just their first name and email.
Can you please advise how to amend this, as none of the links you have sent through previously cover this edit?
As our online booking link is up and running we would appreciate your prompt response with an answer to this particular question
I have just sent a detailed reply to you regarding this in the same ticket we are conducting the discussion regarding this.
You should have received that reply by now, please let me know if you need any further assistance regarding this by replying to that ticket.
Would you please be so kind as to elaborate your concern with as much detail as possible, in order for me to be able to address it to the best of my abilities.
this download wont work for me, I have tried to turn off firewall and anti-virus
We need to handle this in a private ticket rather than a public forum, considering the sensitive information I need to proceed further with the deployment of the rectification measure for the reported issue.
I did actually create the private ticket, 4 hours ago, which you should have received a notification for, in your Gmail account. In case you can't find it in your inbox, can you please check your junk mail folder and please do let me know if it's not there as well.
Customer support service by UserEcho