Topic List
URGENT!!! Profiles won't save mobile numbers starting with 049...
Hi there,
Recently noticed I am unable to save profiles with mobile numbers starting 049-. If you could please look into this asap as patients won't receive their automated reminders. Much appreciated! :)
Length of conversation without booking appointment
https://app.zurili.com/communication/events/5efa87cd5515834232a2cdd5
If there are no appointments available then please leave Straight Up Health reception a note to contact them should one become available rather than having a lengthy conversation without booking an appointment
unable to purchase a phone number
Screenshot 2020-03-11 13.46.47.png. Hello, this is my second attempt to get this resolved, I continue to try and purchase a number for SMS and Voice needs but keep getting error code 21649 which just tells me to contact Twilio? I don't know what that is and their website isn't helpful. Please refer to screenshot and advice how I resolve?
Hi Lisa,
Just confirming I have addressed this in a separate ticket and am closing this one.
To reiterate, this will be resolved within 2 weeks.
:) Richard.
sms reminder issue
Hi,
a patient named lennox tierney isn't getting reminders. Yet the same number under his mums account is? we have had to triage his account numerous times now and it's the same phone number
Hi Eric,
I have just created a ticket for you regarding this issue, since we will be sharing a few details from within your Zurli site, while addressing this query and public forum will not be suitable for sharing such details.
I have already sent you a reply in the ticket, which you should have received by now.
Sincerely,
Volta
Email Notification
It would be great if Zurili would send us an email notification of an Online New Patient Booking. Several times we have been caught unawares by a new patient when we were busy or out of the office. It would be great if we can get an email to ensure our best service.Unless I have missed this feature?
Hi,
This is indeed possible through an SMS notification which will be sent out to the practitioner, the patient has been scheduled with.
I have sent you the details regarding how to configure this, in a ticket, which I just created for you.
Sincerely,
Volta
Syncrotron errot
There seems to be an error with snycrotron
This is how the error reads below in " ". It has resulted in double bookings and miscommunications.
Have sent diagnostics with the error message as the diagnostic message.
"Looking for local changes to upload
--- ERROR --- Unable to GET settings, Response code: Unauthorized, Message:"
Hi,
This issue has been moved to a private ticket and you should have received an email regarding that ticket along with the reply to your question.
Sincerely,
Volta
change of API key
Hi, We have to change our API key for Cliniko before March 20th. What would be the best way to let you know our new API key? Or can I re enter it on the website myself once i have created it?
Hi,
This question has been addressed through a reply to the ticket you generated for this question, since the reply includes a few specific particulars about your practice settings and it wouldn't be a good idea to disclose them on a public forum.
Ticket: https://feedback.zurili.com/helpdesks/3/tickets/843-change-of-api-key
Database export?
Hi! I'm struggling to find where to do a data export so I can give it to our marketing agency.
Any help would be appreciated :)
Bryce
Hi Bryce.
Currently we have the 'Email Harvester' for Spinalogic. It checks all patients in the db and generates a csv of ones not already notified to you. We can set it up to automatically check daily or weekly and email it to your marketing lead.
Would you like me to set that up on your server?
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