Topic List
Concierge options - do not include hide from client as future appointment
When selecting options for who goes to the concierge - do not include appointments with 'hide from client' status as a future appointment
Jenna :)
location - online bookings
Hi
When clients click through to login and make an online booking, by default it shows as an Australian mobile number - when we are in NZ. Can this please be changed for each of our locations as people often don't look at the flag closely to see that it is Australian....nor should they really need to bother to change that each time. I've had a few comments about it.
Hi Dr Wayne,
This is actually caused due to fact that the clients sometimes decline when they are asked for location access permission through a pop up message, when they access online booking.
However, I have already forwarded this to Dr. Richard, who is working on a fix, which when deployed will push the location to default to the concerned practice's location, if the location access permission is declined by the client.
I will be sure to let you know as soon as I have an update regarding this
Idea: when someone books a new appointment instead of rescheduling their appointment
Idea: When booking online - look up if the client has an existing appointment on the same day they are trying to book for and takes them to reschedule instead of booking a new appointment.
Add appointment tab in clients record
Add a tab in the clients record so that you can see existing appointments and more future appointments in detail.
Multiple appointment booking
Great idea to be able to create flexible multiple appointments in Zurili.
When you create an appointment you have the option to create a series of appointments for the same time every week. You could chose how many weeks you would like it to continue.
When you edit one appointment you have the choice to edit all in the series or just that one appointment.
Jenna :)
Triage idea for reschedules
Hello!
We have a lot of patients who reschedule appointment online - love it!
However it is hard to filter through reschedule appointment notifications and other more important event notifications.
An idea: to make events triaged from the dashboard
Thanks!
Jenna :)
Great idea. It's done. Look for it in the next update.
How to Make A Thread Private?
How can i make this thread private so everyone doesn't see my patient's details?
Hi Janine,
Sorry that ticket was public, I didn't know how to make a private one but have learned since. Shouldn't be a problem moving forward.
Thanks,
Janno
Level 1 Support
Which callers go to Concierge?
What phone numbers does the cloud software appointment system recognize in Spinalogic so it doesn't direct all calls to the Concierge. I thought Jenna had set it up that numbers it didn't recognise (3 appointment's in) would come to Zurili others to us.
we use scenario 1. forward everything on a Wednesday and Friday arvo. But i just want answered the NP phonecalls. I have changed the settings to 'known callers - with no previous appointments completed' (and also to take unknown callers). Is this correct?
Customer support service by UserEcho