Topic List

+1
Started

Idea: when someone books a new appointment instead of rescheduling their appointment

Jenna 3 months ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 2 months ago 2

Idea: When booking online - look up if the client has an existing appointment on the same day they are trying to book for and takes them to reschedule instead of booking a new appointment.

0
Fixed

syncrotron error

Dr Wayne 1 week ago in Other • updated by VOLTA ZAIGHAM (Level 1 Support) 1 week ago 5

Hi

Have just sent diagnostics from syncrotron.  I'm now getting this error:

Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.
looking for new or changed items in local database...

It then synced and removed the patient names from 3 online bookings for next Tues 3pm 3.30pm and 4pm.

I have no idea who these people are now.

Can you please help

Answer

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details

0
Completed

unable to find api suddenly

Dr Wayne 1 week ago in Other • updated 1 week ago 6

Hi

The syncrotron suddenly stopped working and I get this message...

"Unable to find /api/appointments/"

Don't know what has changed.

Answer

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta

0
Answered

online booking asterix fields

April Traynor 2 weeks ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 2 weeks ago 1

Our ticket seems to have disappeared :(
We need to ensure that all data fields are filled in by new clients booking online. Ie we need their FULL name, DOB address, medicare, email and phone numbers.
At this stage they only ASTERIX fields for name and phone number.
Can you please advise how we amend this so that all fields must be filled in for clients to make an online booking?
Thanks and looking forward to your prompt response with this, as I havent realised that our previous ticket had gone astray

Answer

Hi,

I have just sent a detailed response regarding this in the latest ticket that you just raised for this response along with a link and reference to the previous ticket.

You should have received that response by now.

Sincerely,

Volta

Answer

Hi,

In order for me to be able to assist you to the best of my abilities, could please be so kind as to share with me a little more detail about the issue you came across including:

1- The name of the practice you are trying to book the appointment with 

2- The name of the doctor you are trying to book the appointment with

2- Most importantly, the  exact error message you see when you try to book the appointment

As soon as I receive the above information, I will be sure to look into this right away and update you about my findings.

0
Answered

Personalising Booking screens for NP's - step 3 of 5

April Traynor 4 weeks ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 4 weeks ago 1

Sorry Volta and Zurili team, but can you please directly answer how to get step 3 of 5 in the NP booking screens to asterix all data fields as "required fields"?
I have found where to go to personalise the screen wordings, and we will work on that shortly, but cannot find how to adjust these data fields so that NP's must enter all details. We need their first name, last name, DOB etc etc, not just their first name and email.
Can you please advise how to amend this, as none of the links you have sent through previously cover this edit?
As our online booking link is up and running we would appreciate your prompt response with an answer to this particular question
Thank you

Jennie

Answer

Hi Jennie,

I have just sent a detailed reply to you regarding this in the same ticket we are conducting the discussion regarding this. 

You should have received that reply by now, please let me know if you need any further assistance regarding this by replying to that ticket.

Sincerely,

Volta

0
Started

too many templates imported

Michael Budlender 1 month ago in Appointments and Resources • updated by VOLTA ZAIGHAM (Level 1 Support) 1 month ago 1
Answer

Hi Michael,

Would you please be so kind as to elaborate your concern with as much detail as possible, in order for me to be able to address it to the best of my abilities.


Sincerely,
Volta
0
Completed

can't download sync tool

Michael Budlender 1 month ago in Online Booking • updated by VOLTA ZAIGHAM (Level 1 Support) 1 month ago 3

this download wont work for me,  I have tried to turn off firewall and anti-virus

Answer

Hi Michael,

We need to handle this in a private ticket rather than a public forum, considering the sensitive information I need to proceed further with the deployment of the rectification measure for the reported issue. 

I did actually create the private ticket, 4 hours ago, which you should have received a notification for, in your Gmail account. In case you can't find it in your inbox, can you please check your junk mail folder and please do let me know if it's not there as well.

Sincerely,

Volta

0
Started

Concierge options - do not include hide from client as future appointment

Jenna 2 months ago in Concierge • updated by VOLTA ZAIGHAM (Level 1 Support) 2 months ago 1

When selecting options for who goes to the concierge - do not include appointments with 'hide from client' status as a future appointment 

Jenna :)

0
Answered

location - online bookings

Dr Wayne 3 months ago in Appointments and Resources • updated by VOLTA ZAIGHAM (Level 1 Support) 2 months ago 1

Hi 

When clients click through to login and make an online booking, by default it shows as an Australian mobile number - when we are in NZ. Can this please be changed for each of our locations as people often don't look at the flag closely to see that it is Australian....nor should they really need to bother to change that each time.  I've had a few comments about it.

Answer

Hi Dr Wayne,


This is actually caused due to fact that the clients sometimes decline when they are asked for location access permission through a pop up message, when they access online booking.


However, I have already forwarded this to Dr. Richard, who is working on a fix, which when deployed will push the location to default to the concerned practice's location, if the location access permission is declined by the client.


I will be sure to let you know as soon as I have an update regarding this