Topic List

+1
Under review

URGENT!!! Profiles won't save mobile numbers starting with 049...

Gaby 2 months ago in Accounts updated by oscar (Level 1 Support) 2 months ago 1

Mobile Phone Zurili.pdf

Hi there,

Recently noticed I am unable to save profiles with mobile numbers starting 049-. If you could please look into this asap as patients won't receive their automated reminders. Much appreciated! :)

Answer

Hi Joann,

This has just been resolved. You should now be able to book for the new year.

Oscar :)

0
Completed

Length of conversation without booking appointment

Lisa Naera 5 months ago in Concierge updated by oscar (Level 1 Support) 1 month ago 1

https://app.zurili.com/communication/events/5efa87cd5515834232a2cdd5

If there are no appointments available then please leave Straight Up Health reception a note to contact them should one become available rather than having a lengthy conversation without booking an appointment

0
Answered

unable to purchase a phone number

Lisa Smith 9 months ago in SMS updated by Richie Rich (Level 3 Support) 9 months ago 1

Screenshot 2020-03-11 13.46.47.png. Hello, this is my second attempt to get this resolved, I continue to try and purchase a number for SMS and Voice needs but keep getting error code 21649 which just tells me to contact Twilio?  I don't know what that is and their website isn't helpful.  Please refer to screenshot and advice how I resolve?  

Answer

Hi Lisa,

Just confirming I have addressed this in a separate ticket and am closing this one.

To reiterate, this will be resolved within 2 weeks.

:) Richard.

0
Completed

sms reminder issue

Reception 2 years ago in SMS updated by MikaylaBreinl 9 months ago 1

Hi, 

a patient named lennox tierney isn't getting reminders. Yet the same number under his mums account is? we have had to triage his account numerous times now and it's the same phone number

Answer
VOLTA ZAIGHAM 2 years ago

Hi Eric,

I have just created a ticket for you regarding this issue, since we will be sharing a few details from within your Zurli site, while addressing this query and public forum will not be suitable for sharing such details.

I have already sent you a reply in the ticket, which you should have received by now.


Sincerely,

Volta 

0
Completed

Email Notification

Dr Gian 2 years ago in Online Booking updated by VOLTA ZAIGHAM 2 years ago 1

It would be great if Zurili would send us an email notification of an Online New Patient Booking. Several times we have been caught unawares by a new patient when we were busy or out of the office. It would be great if we can get an email to ensure our best service.Unless I have missed this feature?

Answer
VOLTA ZAIGHAM 2 years ago

Hi,

This is indeed possible through an SMS notification which will be sent out to the practitioner, the patient has been scheduled with.

I have sent you the details regarding how to configure this, in a ticket, which I just created for you.

Sincerely,

Volta

0
Fixed

Syncrotron errot

Jean-Luc Sulon 2 years ago in Appointments and Resources updated by VOLTA ZAIGHAM 2 years ago 1

There seems to be an error with snycrotron


This is how the error reads below in " ". It has resulted in double bookings and miscommunications. 

Have sent diagnostics with the error message as the diagnostic message.


"Looking for local changes to upload

--- ERROR --- Unable to GET settings, Response code: Unauthorized, Message:"

Answer
VOLTA ZAIGHAM 2 years ago

Hi,

This issue has been moved to a private ticket and you should have received an email regarding that ticket along with the reply to your question.

Sincerely,

Volta

0
Answered

Database export?

Bryce Fleming 2 years ago in Other updated by Richie Rich (Level 3 Support) 9 months ago 2

Hi! I'm struggling to find where to do a data export so I can give it to our marketing agency.


Any help would be appreciated :)

Bryce

Answer

Hi Bryce.

Currently we have the 'Email Harvester' for Spinalogic. It checks all patients in the db and generates a csv of ones not already notified to you. We can set it up to automatically check daily or weekly and email it to your marketing lead.

Would you like me to set that up on your server?

0
Fixed

syncrotron error

Dr Wayne 2 years ago in Other updated by VOLTA ZAIGHAM 2 years ago 5

Hi

Have just sent diagnostics from syncrotron.  I'm now getting this error:

Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.
looking for new or changed items in local database...

It then synced and removed the patient names from 3 online bookings for next Tues 3pm 3.30pm and 4pm.

I have no idea who these people are now.

Can you please help

Answer
VOLTA ZAIGHAM 2 years ago

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details

0
Completed

unable to find api suddenly

Dr Wayne 2 years ago in Other updated by A333 7 months ago 7

Hi

The syncrotron suddenly stopped working and I get this message...

"Unable to find /api/appointments/"

Don't know what has changed.

Answer
VOLTA ZAIGHAM 2 years ago

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta