Recently noticed I am unable to save profiles with mobile numbers starting 049-. If you could please look into this asap as patients won't receive their automated reminders. Much appreciated! :)
We have applied the newest update however one of our computers (Table 1) is stuck on a 'Register screen'. Please Advise how we can take this off of the computer screen making it usable again. As the chiro on duty is unable to see more than one patient at a time while the update is on the screen.
Hi Joann Hodal here. I am trying to book recalls in for 2021 and having no success with the new calender year. Can you please fix this.
This has just been resolved. You should now be able to book for the new year.
If there are no appointments available then please leave Straight Up Health reception a note to contact them should one become available rather than having a lengthy conversation without booking an appointment
Screenshot 2020-03-11 13.46.47.png. Hello, this is my second attempt to get this resolved, I continue to try and purchase a number for SMS and Voice needs but keep getting error code 21649 which just tells me to contact Twilio? I don't know what that is and their website isn't helpful. Please refer to screenshot and advice how I resolve?
Just confirming I have addressed this in a separate ticket and am closing this one.
To reiterate, this will be resolved within 2 weeks.
a patient named lennox tierney isn't getting reminders. Yet the same number under his mums account is? we have had to triage his account numerous times now and it's the same phone number
I have just created a ticket for you regarding this issue, since we will be sharing a few details from within your Zurli site, while addressing this query and public forum will not be suitable for sharing such details.
I have already sent you a reply in the ticket, which you should have received by now.
It would be great if Zurili would send us an email notification of an Online New Patient Booking. Several times we have been caught unawares by a new patient when we were busy or out of the office. It would be great if we can get an email to ensure our best service.Unless I have missed this feature?
This is indeed possible through an SMS notification which will be sent out to the practitioner, the patient has been scheduled with.
I have sent you the details regarding how to configure this, in a ticket, which I just created for you.
Customer support service by UserEcho