Topic List
Hi,
In order for me to be able to assist you to the best of my abilities, could please be so kind as to share with me a little more detail about the issue you came across including:
1- The name of the practice you are trying to book the appointment with
2- The name of the doctor you are trying to book the appointment with
2- Most importantly, the exact error message you see when you try to book the appointment
As soon as I receive the above information, I will be sure to look into this right away and update you about my findings.
Personalising Booking screens for NP's - step 3 of 5
Sorry Volta and Zurili team, but can you please directly answer how to get step 3 of 5 in the NP booking screens to asterix all data fields as "required fields"?
I have found where to go to personalise the screen wordings, and we will work on that shortly, but cannot find how to adjust these data fields so that NP's must enter all details. We need their first name, last name, DOB etc etc, not just their first name and email.
Can you please advise how to amend this, as none of the links you have sent through previously cover this edit?
As our online booking link is up and running we would appreciate your prompt response with an answer to this particular question
Thank you
Jennie
Hi Jennie,
I have just sent a detailed reply to you regarding this in the same ticket we are conducting the discussion regarding this.
You should have received that reply by now, please let me know if you need any further assistance regarding this by replying to that ticket.
Sincerely,
Volta
too many templates imported
Hi Michael,
Would you please be so kind as to elaborate your concern with as much detail as possible, in order for me to be able to address it to the best of my abilities.
Sincerely,
Volta
can't download sync tool
this download wont work for me, I have tried to turn off firewall and anti-virus
Hi Michael,
We need to handle this in a private ticket rather than a public forum, considering the sensitive information I need to proceed further with the deployment of the rectification measure for the reported issue.
I did actually create the private ticket, 4 hours ago, which you should have received a notification for, in your Gmail account. In case you can't find it in your inbox, can you please check your junk mail folder and please do let me know if it's not there as well.
Sincerely,
Volta
location - online bookings
Hi
When clients click through to login and make an online booking, by default it shows as an Australian mobile number - when we are in NZ. Can this please be changed for each of our locations as people often don't look at the flag closely to see that it is Australian....nor should they really need to bother to change that each time. I've had a few comments about it.
Hi Dr Wayne,
This is actually caused due to fact that the clients sometimes decline when they are asked for location access permission through a pop up message, when they access online booking.
However, I have already forwarded this to Dr. Richard, who is working on a fix, which when deployed will push the location to default to the concerned practice's location, if the location access permission is declined by the client.
I will be sure to let you know as soon as I have an update regarding this
Triage idea for reschedules
Hello!
We have a lot of patients who reschedule appointment online - love it!
However it is hard to filter through reschedule appointment notifications and other more important event notifications.
An idea: to make events triaged from the dashboard
Thanks!
Jenna :)
Great idea. It's done. Look for it in the next update.
How to Make A Thread Private?
How can i make this thread private so everyone doesn't see my patient's details?
Hi Janine,
Sorry that ticket was public, I didn't know how to make a private one but have learned since. Shouldn't be a problem moving forward.
Thanks,
Janno
Level 1 Support
Which callers go to Concierge?
What phone numbers does the cloud software appointment system recognize in Spinalogic so it doesn't direct all calls to the Concierge. I thought Jenna had set it up that numbers it didn't recognise (3 appointment's in) would come to Zurili others to us.
we use scenario 1. forward everything on a Wednesday and Friday arvo. But i just want answered the NP phonecalls. I have changed the settings to 'known callers - with no previous appointments completed' (and also to take unknown callers). Is this correct?
Need clients to arrive 15min before appointment
We tell NPs 15 minutes before we book them in. Obviously this isn't going to work with Zurili. How do you guys do it?
Hi Janine,
That should be no problem.
In the Appointment Template (AT) there is a booking script used by the concierge everytime they book with that AT. If you include the requirement that they arrive 15min early in there, the concierge will say it.
There is also a Online-Booking Script in the AT where you can say the same thing that will be shown to the Client at the end of their online-booking wizard.
Finally, if you really want to make sure, you can create an automation to send a SMS confirming this requirement.
You can see info on all the options of and AT here: Appointment Templates. If you want to know more about automations, see: Automating Messaging
Thanks,
Janno
Level 1 Support
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