Topic List

0
Fixed

hang up button missing

Beau Woods 11 months ago in Other • updated by Richie Rich (Level 2 Support) 11 months ago 1

Unable to hang up from calls as hang up button is missing?

Answer

Hmm. It's just affecting a few users but not all with no updates to that code :(

We have updated the voip connector hoping that will fix the issue and also added some logging to that section to give us more info in case it hasn't.

Just pushed the update now so please refresh your browser to get it.

:) Richard.

0
Fixed

Unable to make outgoing calls

Beau Woods 1 year ago in Other • updated by Richie Rich (Level 2 Support) 1 year ago 1

Unable to make outgoing calls, nothing happens and the RED no go symbol appears - all fields are entered as required.

Answer

Hi Beau,

Very sorry about that. It is now fixed.

0
Fixed

Client number not getting replaced in call log

Super Lauren 2 years ago in Concierge • updated by Richie Rich (Level 2 Support) 2 years ago 1

When I add a client, it should replace the number in the call log with that client... but it doesn't. See e.g. Alethea.

Answer

Hi Lauren,

You're right!. They should update but they don't if you create the client with their number. This has been fixed for the next update but until that is released in the next few days, here's what you need to do:

For each affected client:

1. Edit their record and change their phone number. Just change the last digit.

2. Save

3. Edit them again, changing their number back to the correct one.

Ta da!

:) Richard.

0
Planned

Filter events on dashboard for service provider

Jenna 2 years ago in Dashboard • updated by Richie Rich (Level 2 Support) 1 year ago 1

When a user is a service provider and not admin, the events filtered on the dashboard should only include unread items that include that service provider.

0
Completed

billing charges

Dr Jeremy Hammond 2 years ago in Accounts • updated by anonymous 1 year ago 4

Hi,

I can see in my account the charges on to my credit card, approx $13AUD each time but I can see how that money is being spend in my account such as for new online bookings, conceirge calls, phone number rental. It would be very good and in my opinion vital to have access to this information if it isn't already somewhere on the app.

As a side issue I do find that I end up pressing lots of cogs and links trying to find the right part of the site so possibly the user interface can be improved, not sure if other practitioners find it hard to find things.

Answer

Hi Jeremy. That info is all available. Just hit the cog when on the dashboard and select 'Account' or right-click on your profile widget (top-right) and select account).

You can find a support page on billing here: https://zurili.com/help/73. You can also find this by clicking on the help/feedback tab and entering 'billing'. Tell me if you are still needing more detail.

P.S. if you search for 'pricing' you'll get links to all fees info too.


Thanks for your feedback on the UI. All the settings are grouped by the place they are relevant. e.g. appointment-related settings in the cog when in the appointments tab, communications-related settings in the cog when in the communications tab, general ones when in the dashboard tab. Do you have an alternative suggestion?

0
Answered

verification email

Dr. Adam 2 years ago in Online Booking • updated by thrintessets1954 5 months ago 2

Verification Email not coming through? Not in junk and entered correctly.

0
Fixed

Feedback tickets

Jenna 3 years ago in Other • updated by anonymous 1 year ago 2

Can't send more than one ticket without reloading the page.

Answer

That's fixed. There is now a 'Go Back' link bottom left so you can. :)

0
Fixed

Dashboard double up

Jenna 3 years ago in Dashboard • updated by anonymous 5 months ago 3

Created new account and had a double up of admin

0
Completed

Make phone call status colour text same as menu text. :)

Jenna 3 years ago in Dashboard • updated by Richie Rich (Level 2 Support) 2 years ago 1

With some themes the black text is hard to read.

Answer

Fixed. In fact, all themes have been improved for readability

0
Completed

Great work Richard

Dr Shane Mezger 2 years ago in Other • updated by anonymous 1 year ago 2

Great Work. Looking forward to the evelution