Topic List

0
Under review

New Zealand voice number and US sms number.

Dr Chad Esaiah 1 year ago in Concierge • updated by Richie Rich (Level 2 Support) 1 year ago 1

Hi Richard. I am in the process of getting my website done for my new practice in Redcliffs Christchurch. It needs a landline number and I have purchased a New Zealand number for voice because its cheap enough and I have a US number (does voce and SMS) for sending SMS messages because the US is really cheap. Will this work. So far I have not been able to get the NZ number to dial my phone and I cant dial it. Any suggestions

0
Answered

Patients can only book one appointment online.

Dr Chad Esaiah 1 year ago in Appointments and Resources • updated by 1hashae.habe 1 year ago 3

Hi, I love the online booking in Zurili. Patients in Rarotonga are already booking appointments. But they are complaining that can only book one appointment and no more. They want to book multiple appointments because I arrive there early next month from New Zealand and am only available there for a week so they want to make sure they can get a good series of adjustments. I would prefer them to book multiple appointments in advance rather than getting me or my CA to book it for them from New Zealand.

Answer

Hi Dr Chad,

When they are a new patient, they can only book one appointment. Once they have a completed appointment, they can book as many as they want.

0
Completed

Cant buy New Zealand voice number

Dr Chad Esaiah 1 year ago in Concierge • updated by anonymous 1 year ago 6

I have created a new Zealand site in addition to my Rarotongan site. I have an american voice and sms number but I cant buy a New Zealand voice number. Also I cant save the options when editing the call diversion to concierge or voicemail. Can I use the US number to sms and a New Zealand number to receive and send voice calls?

Answer
Dr Chad Esaiah 1 year ago

All good I have been able to buy a NZ voice number. I must have been doing something wrong

0
Completed

Cant find my country (New Zealand or Cook Islands) to buy a new number to send sms messages

Dr Chad Esaiah 2 years ago in Other • updated by Richie Rich (Level 2 Support) 1 year ago 3

Hi I cant seem to find New Zealand or Cook Islands in the country drop down box when trying to "Buy new number". 

Answer

Hi Chad,

Unfortunately, while we have voice numbers for NZ, we don't yet have NZ numbers for SMS :(

You can still send SMS to NZ but you'll have to do it from a number originating in a different country. US numbers are particularly cheap, AU numbers a bit more expensive but you'll need to choose based on your cultural preference. The cost per SMS to send is determined solely by the destination, not your number choice.

We do expect NZ SMS-enabled numbers to become available, but I cannot tell you when. I'll let you know when they are.

Regarding Cook Islands, again, you can send SMS there no problem and in fact, they are about 5 times cheaper than NZ messages! Voice calls to Cook Islands is not clear, I'm investigating and will advise when I know.

0
Fixed

hang up button missing

Beau Woods 2 years ago in Other • updated by Richie Rich (Level 2 Support) 2 years ago 1

Unable to hang up from calls as hang up button is missing?

Answer

Hmm. It's just affecting a few users but not all with no updates to that code :(

We have updated the voip connector hoping that will fix the issue and also added some logging to that section to give us more info in case it hasn't.

Just pushed the update now so please refresh your browser to get it.

:) Richard.

0
Fixed

Unable to make outgoing calls

Beau Woods 2 years ago in Other • updated by Richie Rich (Level 2 Support) 2 years ago 1

Unable to make outgoing calls, nothing happens and the RED no go symbol appears - all fields are entered as required.

Answer

Hi Beau,

Very sorry about that. It is now fixed.

0
Fixed

Client number not getting replaced in call log

Super Lauren 2 years ago in Concierge • updated by Richie Rich (Level 2 Support) 2 years ago 1

When I add a client, it should replace the number in the call log with that client... but it doesn't. See e.g. Alethea.

Answer

Hi Lauren,

You're right!. They should update but they don't if you create the client with their number. This has been fixed for the next update but until that is released in the next few days, here's what you need to do:

For each affected client:

1. Edit their record and change their phone number. Just change the last digit.

2. Save

3. Edit them again, changing their number back to the correct one.

Ta da!

:) Richard.

0
Planned

Filter events on dashboard for service provider

Jenna 2 years ago in Dashboard • updated by Richie Rich (Level 2 Support) 2 years ago 1

When a user is a service provider and not admin, the events filtered on the dashboard should only include unread items that include that service provider.

0
Completed

billing charges

Dr Jeremy Hammond 2 years ago in Accounts • updated by anonymous 2 years ago 4

Hi,

I can see in my account the charges on to my credit card, approx $13AUD each time but I can see how that money is being spend in my account such as for new online bookings, conceirge calls, phone number rental. It would be very good and in my opinion vital to have access to this information if it isn't already somewhere on the app.

As a side issue I do find that I end up pressing lots of cogs and links trying to find the right part of the site so possibly the user interface can be improved, not sure if other practitioners find it hard to find things.

Answer

Hi Jeremy. That info is all available. Just hit the cog when on the dashboard and select 'Account' or right-click on your profile widget (top-right) and select account).

You can find a support page on billing here: https://zurili.com/help/73. You can also find this by clicking on the help/feedback tab and entering 'billing'. Tell me if you are still needing more detail.

P.S. if you search for 'pricing' you'll get links to all fees info too.


Thanks for your feedback on the UI. All the settings are grouped by the place they are relevant. e.g. appointment-related settings in the cog when in the appointments tab, communications-related settings in the cog when in the communications tab, general ones when in the dashboard tab. Do you have an alternative suggestion?

0
Answered

verification email

Dr. Adam 3 years ago in Online Booking • updated by thrintessets1954 1 year ago 2

Verification Email not coming through? Not in junk and entered correctly.