Topic List

0
Fixed

syncrotron error

Dr Wayne 1 week ago in Other • updated by VOLTA ZAIGHAM (Level 1 Support) 1 week ago 5

Hi

Have just sent diagnostics from syncrotron.  I'm now getting this error:

Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.
looking for new or changed items in local database...

It then synced and removed the patient names from 3 online bookings for next Tues 3pm 3.30pm and 4pm.

I have no idea who these people are now.

Can you please help

Answer

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details

0
Completed

unable to find api suddenly

Dr Wayne 1 week ago in Other • updated 1 week ago 6

Hi

The syncrotron suddenly stopped working and I get this message...

"Unable to find /api/appointments/"

Don't know what has changed.

Answer

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta

0
Under review

Blacklist Function for telemarketer

Jenna 9 months ago in Other • updated by Richie Rich (Level 2 Support) 9 months ago 1
0

Take Payment

Dr Chad Esaiah 12 months ago in Other • updated by Richie Rich (Level 2 Support) 9 months ago 1

I just saw a patient and created an invoice. He paid cash and I am trying to create a payment record but whenever I press the "create" button nothing happens

Answer

Hi Chad,


Billing is still under development. Feel free to play with it and give feedback, but it's not quite done yet. I'll let you know when it is.

0
Not a bug

Message not reading correctly.

Dr Chad Esaiah 1 year ago in Other • updated by Richie Rich (Level 2 Support) 1 year ago 3

Hi, I created an SMS template for contacting patients that I havnt seen in a while. but it doesnt read correctly. The template is:

hi client.firstName. Just letting you know that appointment.resources is back on Island this week. Go to Chiro in Raro facebook page to book or message him. Thanks Rebecca.

But instead of using my correct name Dr Chad Esaiah it still says DrFakeDr. 


Also can I send an SMS to multiple patients at once? I tried and the system doesnt seem to like sending to lots of clients at once. Is there a limit?

Answer

Hi Dr Chad,

1. It says 'DrFakeDr' as a placeholder to show kind-of what it would look like when you send. This is normal and correct behaviour. Of course, when you send, that will be set to your name ;)

Remember, appointments could be with different Resources, so Zurili will slot in the correct one at send time. It's just that you probably only have yourself at this point.

Btw, if you want, you could add a link to book directly in your sms. Take the link you want to use from http://localhost:3001/settings/setup/online-booking . Of course it will be a bit long. But you can use a service like http://bit.ly to shorten it and add it to your message template. That way, they can go to book direct without having to go via FB.

2. Yes you can send an sms to multiple clients. If sending a manual sms, just add each client you want to send the message to in the About box at the top. You can use the '+' button to add a number of someone that isn't in your client list too if you want.

0
Completed

Daylight Savings time

Ben 1 year ago in Other • updated by Richie Rich (Level 2 Support) 1 year ago 2

Why is it that my live zurili on my main computer accurately reflects times of events in my timezone (QLD time), but when i access it via my phone through the app/chrome it has the times in what appears to be eastern daylight savings time?


This is frustrating and inaccurate

Answer

Hi Ben,

We have come across this at another site. The problem was that their pc was set to Sydney time, not Brisbane so when daylight savings changed last weekend, they updated that setting. Of course the Syncrotron doesn't know this has happened so doesn't resync. Here's what to do:

1. Fix the timezone setting in your pc

2. Restart your pc

3. Pause the syncrotron

4. Hit the 'Full Sync' button top-right in the syncrotron.

5. Restart the syncrotron syncing (hit the big grey button top-left)

Fixed. :)

0
Completed

Cant find my country (New Zealand or Cook Islands) to buy a new number to send sms messages

Dr Chad Esaiah 1 year ago in Other • updated by Richie Rich (Level 2 Support) 1 year ago 3

Hi I cant seem to find New Zealand or Cook Islands in the country drop down box when trying to "Buy new number". 

Answer

Hi Chad,

Unfortunately, while we have voice numbers for NZ, we don't yet have NZ numbers for SMS :(

You can still send SMS to NZ but you'll have to do it from a number originating in a different country. US numbers are particularly cheap, AU numbers a bit more expensive but you'll need to choose based on your cultural preference. The cost per SMS to send is determined solely by the destination, not your number choice.

We do expect NZ SMS-enabled numbers to become available, but I cannot tell you when. I'll let you know when they are.

Regarding Cook Islands, again, you can send SMS there no problem and in fact, they are about 5 times cheaper than NZ messages! Voice calls to Cook Islands is not clear, I'm investigating and will advise when I know.

0
Fixed

hang up button missing

Beau Woods 1 year ago in Other • updated by Richie Rich (Level 2 Support) 1 year ago 1

Unable to hang up from calls as hang up button is missing?

Answer

Hmm. It's just affecting a few users but not all with no updates to that code :(

We have updated the voip connector hoping that will fix the issue and also added some logging to that section to give us more info in case it hasn't.

Just pushed the update now so please refresh your browser to get it.

:) Richard.

0
Fixed

Unable to make outgoing calls

Beau Woods 2 years ago in Other • updated by Richie Rich (Level 2 Support) 2 years ago 1

Unable to make outgoing calls, nothing happens and the RED no go symbol appears - all fields are entered as required.

Answer

Hi Beau,

Very sorry about that. It is now fixed.

0
Fixed

Feedback tickets

Jenna 3 years ago in Other • updated by anonymous 1 year ago 2

Can't send more than one ticket without reloading the page.

Answer

That's fixed. There is now a 'Go Back' link bottom left so you can. :)