Topic List



Michael Budlender 2 years ago in Other updated by Jenna Zurili (Level 1 Support) 2 years ago 1

Do you have a privacy policy to pass on to our patients to let them know their details are accessed by a third p8


Hi Michael,

At the bottom of our webpage you will see the links to our privacy policy and terms and conditions.

Here is the direct links:

Let me know if there is anything else I can do to help. 

Jenna :)



STAR Radiology 2 years ago in Other updated by Jenna Zurili (Level 1 Support) 1 year ago 1

We have applied the newest update however one of our computers (Table 1) is stuck on a 'Register screen'. Please Advise how we can take this off of the computer screen making it usable again. As the chiro on duty is unable to see more than one patient at a time while the update is on the screen.

Kind regards, 



Database export?

Bryce Fleming 4 years ago in Other updated by Richie Rich (Level 3 Support) 3 years ago 2

Hi! I'm struggling to find where to do a data export so I can give it to our marketing agency.

Any help would be appreciated :)



Hi Bryce.

Currently we have the 'Email Harvester' for Spinalogic. It checks all patients in the db and generates a csv of ones not already notified to you. We can set it up to automatically check daily or weekly and email it to your marketing lead.

Would you like me to set that up on your server?


syncrotron error

Dr Wayne 4 years ago in Other updated by VOLTA ZAIGHAM 4 years ago 5


Have just sent diagnostics from syncrotron.  I'm now getting this error:

Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.
looking for new or changed items in local database...

It then synced and removed the patient names from 3 online bookings for next Tues 3pm 3.30pm and 4pm.

I have no idea who these people are now.

Can you please help

VOLTA ZAIGHAM 4 years ago

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details


unable to find api suddenly

Dr Wayne 4 years ago in Other updated by A333 3 years ago 7


The syncrotron suddenly stopped working and I get this message...

"Unable to find /api/appointments/"

Don't know what has changed.

VOLTA ZAIGHAM 4 years ago

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.




Take Payment

Dr Chad Esaiah 5 years ago in Other updated by Richie Rich (Level 3 Support) 5 years ago 1

I just saw a patient and created an invoice. He paid cash and I am trying to create a payment record but whenever I press the "create" button nothing happens


Hi Chad,

Billing is still under development. Feel free to play with it and give feedback, but it's not quite done yet. I'll let you know when it is.

Not a bug

Message not reading correctly.

Dr Chad Esaiah 5 years ago in Other updated by Richie Rich (Level 3 Support) 5 years ago 3

Hi, I created an SMS template for contacting patients that I havnt seen in a while. but it doesnt read correctly. The template is:

hi client.firstName. Just letting you know that appointment.resources is back on Island this week. Go to Chiro in Raro facebook page to book or message him. Thanks Rebecca.

But instead of using my correct name Dr Chad Esaiah it still says DrFakeDr. 

Also can I send an SMS to multiple patients at once? I tried and the system doesnt seem to like sending to lots of clients at once. Is there a limit?


Hi Dr Chad,

1. It says 'DrFakeDr' as a placeholder to show kind-of what it would look like when you send. This is normal and correct behaviour. Of course, when you send, that will be set to your name ;)

Remember, appointments could be with different Resources, so Zurili will slot in the correct one at send time. It's just that you probably only have yourself at this point.

Btw, if you want, you could add a link to book directly in your sms. Take the link you want to use from http://localhost:3001/settings/setup/online-booking . Of course it will be a bit long. But you can use a service like to shorten it and add it to your message template. That way, they can go to book direct without having to go via FB.

2. Yes you can send an sms to multiple clients. If sending a manual sms, just add each client you want to send the message to in the About box at the top. You can use the '+' button to add a number of someone that isn't in your client list too if you want.


Daylight Savings time

Ben 5 years ago in Other updated by Richie Rich (Level 3 Support) 5 years ago 2

Why is it that my live zurili on my main computer accurately reflects times of events in my timezone (QLD time), but when i access it via my phone through the app/chrome it has the times in what appears to be eastern daylight savings time?

This is frustrating and inaccurate


Hi Ben,

We have come across this at another site. The problem was that their pc was set to Sydney time, not Brisbane so when daylight savings changed last weekend, they updated that setting. Of course the Syncrotron doesn't know this has happened so doesn't resync. Here's what to do:

1. Fix the timezone setting in your pc

2. Restart your pc

3. Pause the syncrotron

4. Hit the 'Full Sync' button top-right in the syncrotron.

5. Restart the syncrotron syncing (hit the big grey button top-left)

Fixed. :)


Cant find my country (New Zealand or Cook Islands) to buy a new number to send sms messages

Dr Chad Esaiah 6 years ago in Other updated by Richie Rich (Level 3 Support) 6 years ago 3

Hi I cant seem to find New Zealand or Cook Islands in the country drop down box when trying to "Buy new number". 


Hi Chad,

Unfortunately, while we have voice numbers for NZ, we don't yet have NZ numbers for SMS :(

You can still send SMS to NZ but you'll have to do it from a number originating in a different country. US numbers are particularly cheap, AU numbers a bit more expensive but you'll need to choose based on your cultural preference. The cost per SMS to send is determined solely by the destination, not your number choice.

We do expect NZ SMS-enabled numbers to become available, but I cannot tell you when. I'll let you know when they are.

Regarding Cook Islands, again, you can send SMS there no problem and in fact, they are about 5 times cheaper than NZ messages! Voice calls to Cook Islands is not clear, I'm investigating and will advise when I know.


hang up button missing

Beau Woods 6 years ago in Other updated by Richie Rich (Level 3 Support) 6 years ago 1

Unable to hang up from calls as hang up button is missing?


Hmm. It's just affecting a few users but not all with no updates to that code :(

We have updated the voip connector hoping that will fix the issue and also added some logging to that section to give us more info in case it hasn't.

Just pushed the update now so please refresh your browser to get it.

:) Richard.