0
Completed

unable to find api suddenly

Dr Wayne 1 week ago in Other • updated 1 week ago 6

Hi

The syncrotron suddenly stopped working and I get this message...

"Unable to find /api/appointments/"

Don't know what has changed.

Answer

Answer

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta

GOOD, I'M SATISFIED

Awesome :)

Satisfaction mark by Dr Wayne 1 week ago
Under review

Hi Wayne,

Please accept my sincerest apologies for the inconvenience. In order for us to be able to analyze the issue in detail, would you please be so kind as to use the option "Send Diagnostics", available on the bottom right-hand side, to send us the diagnostics report of your Zurili Syncrotron. 

As soon as we receive the diagnostics report, we will be sure to investigate the issue and update you regarding the findings, asap.

Sincerely,

Volta

Completed

Hi Wayne,

Thanks a lot for sending in the diagnostics report which helped in figuring out the reason behind the issue. The issue has now been fixed.

Kindly restart your Zurili Syncrotron, it will present with a notification about a new update being available, please update it and then take a look and confirm if the issue still exists.

In case the issue still persists, please let me know and I will be sure to look into it right away.

Sincerely,

Volta

Hi Volta

No update happens...so not resolved yet. I've shut it down and restarted, but it launches as normal with no update.

Answer

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta

Thanks Volt

All good now :)