0
Fixed

syncrotron error

Dr Wayne 1 month ago in Other • updated by VOLTA ZAIGHAM (Level 1 Support) 1 month ago 5

Hi

Have just sent diagnostics from syncrotron.  I'm now getting this error:

Error: The field is too small to accept the amount of data you attempted to add. Try inserting or pasting less data.
looking for new or changed items in local database...

It then synced and removed the patient names from 3 online bookings for next Tues 3pm 3.30pm and 4pm.

I have no idea who these people are now.

Can you please help

Answer

Answer
Fixed

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details

And affected another appointment at 3.45pm this Friday.  Appears to have affected any appointments that were entered into zurili either from online booking or me entering direct to zurili, rather than our capable system.

Started

Hi Wayne,

Kindly allow me just a little bit of time with this and I will be sure to update you shortly

Sincerely,

Volta

Hi Wayne,

We just released an update forZuriliSyncrotron to enable much more detailed logging of the events, would you please be so kind as to update the Syncrotron by restarting it and send us the Diagnostics again after it has been updated.

In case you don't see the available update by restarting the Syncrotron, please use the link shared below to update it

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Sincerely,

Volta

I restarted and it updated.  Have sent you the diagnostics

Answer
Fixed

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details