Your comments

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details

Hi Wayne,

We just released an update forZuriliSyncrotron to enable much more detailed logging of the events, would you please be so kind as to update the Syncrotron by restarting it and send us the Diagnostics again after it has been updated.

In case you don't see the available update by restarting the Syncrotron, please use the link shared below to update it

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Sincerely,

Volta

Hi Wayne,

Kindly allow me just a little bit of time with this and I will be sure to update you shortly

Sincerely,

Volta

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta

Hi Wayne,

Thanks a lot for sending in the diagnostics report which helped in figuring out the reason behind the issue. The issue has now been fixed.

Kindly restart your Zurili Syncrotron, it will present with a notification about a new update being available, please update it and then take a look and confirm if the issue still exists.

In case the issue still persists, please let me know and I will be sure to look into it right away.

Sincerely,

Volta

Hi Wayne,

Please accept my sincerest apologies for the inconvenience. In order for us to be able to analyze the issue in detail, would you please be so kind as to use the option "Send Diagnostics", available on the bottom right-hand side, to send us the diagnostics report of your Zurili Syncrotron. 

As soon as we receive the diagnostics report, we will be sure to investigate the issue and update you regarding the findings, asap.

Sincerely,

Volta

Hi,

I have just sent a detailed response regarding this in the latest ticket that you just raised for this response along with a link and reference to the previous ticket.

You should have received that response by now.

Sincerely,

Volta

Hi,

In order for me to be able to assist you to the best of my abilities, could please be so kind as to share with me a little more detail about the issue you came across including:

1- The name of the practice you are trying to book the appointment with 

2- The name of the doctor you are trying to book the appointment with

2- Most importantly, the  exact error message you see when you try to book the appointment

As soon as I receive the above information, I will be sure to look into this right away and update you about my findings.

Hi Jennie,

I have just sent a detailed reply to you regarding this in the same ticket we are conducting the discussion regarding this. 

You should have received that reply by now, please let me know if you need any further assistance regarding this by replying to that ticket.

Sincerely,

Volta