Your comments

Hi,

This question has been addressed through a reply to the ticket you generated for this question, since the reply includes a few specific particulars about your practice settings and it wouldn't be a good idea to disclose them on a public forum. 

Ticket: https://feedback.zurili.com/helpdesks/3/tickets/843-change-of-api-key

Hi Bryce,

I have created a ticket for you regarding further communication about your query, since some sensitive information particular to your account might be discussed and a public forum will not be the appropriate platform for that.

You should have received an email about that ticket by now. 

Sincerely,

Volta

Hi Wayne,

I have created a ticket for you to continue with further communication regarding this issue. Kindly reply to that ticket, if you would like to add any further details

Hi Wayne,

We just released an update forZuriliSyncrotron to enable much more detailed logging of the events, would you please be so kind as to update the Syncrotron by restarting it and send us the Diagnostics again after it has been updated.

In case you don't see the available update by restarting the Syncrotron, please use the link shared below to update it

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Sincerely,

Volta

Hi Wayne,

Kindly allow me just a little bit of time with this and I will be sure to update you shortly

Sincerely,

Volta

Hi Wayne,

Kindly use the link shared below to update the Zurili Syncrotron. As soon as you click on the link, you will be brought to a page with an option "Install" available on it. Please click on the option "Install", this will help update Zurili Syncrtron:

https://s3-ap-southeast-2.amazonaws.com/zurili-public/ZuriliSyncTool/publish.htm

Here is a screenshot of the webpage for further reference:

Once the update is complete, please restart Zurili Syncrotron and see if the problem has been fixed.

Please do let me know if you come across the same issue.

Sincerely,

Volta

Hi Wayne,

Thanks a lot for sending in the diagnostics report which helped in figuring out the reason behind the issue. The issue has now been fixed.

Kindly restart your Zurili Syncrotron, it will present with a notification about a new update being available, please update it and then take a look and confirm if the issue still exists.

In case the issue still persists, please let me know and I will be sure to look into it right away.

Sincerely,

Volta

Hi Wayne,

Please accept my sincerest apologies for the inconvenience. In order for us to be able to analyze the issue in detail, would you please be so kind as to use the option "Send Diagnostics", available on the bottom right-hand side, to send us the diagnostics report of your Zurili Syncrotron. 

As soon as we receive the diagnostics report, we will be sure to investigate the issue and update you regarding the findings, asap.

Sincerely,

Volta

Hi,

I have just sent a detailed response regarding this in the latest ticket that you just raised for this response along with a link and reference to the previous ticket.

You should have received that response by now.

Sincerely,

Volta