Hi Wayne,

Please accept my sincerest apologies for the inconvenience. In order for us to be able to analyze the issue in detail, would you please be so kind as to use the option "Send Diagnostics", available on the bottom right-hand side, to send us the diagnostics report of your Zurili Syncrotron. 

As soon as we receive the diagnostics report, we will be sure to investigate the issue and update you regarding the findings, asap.

Sincerely,

Volta

Hi,

I have just sent a detailed response regarding this in the latest ticket that you just raised for this response along with a link and reference to the previous ticket.

You should have received that response by now.

Sincerely,

Volta

Hi,

In order for me to be able to assist you to the best of my abilities, could please be so kind as to share with me a little more detail about the issue you came across including:

1- The name of the practice you are trying to book the appointment with 

2- The name of the doctor you are trying to book the appointment with

2- Most importantly, the  exact error message you see when you try to book the appointment

As soon as I receive the above information, I will be sure to look into this right away and update you about my findings.

Hi Jennie,

I have just sent a detailed reply to you regarding this in the same ticket we are conducting the discussion regarding this. 

You should have received that reply by now, please let me know if you need any further assistance regarding this by replying to that ticket.

Sincerely,

Volta

Hi Michael,

Would you please be so kind as to elaborate your concern with as much detail as possible, in order for me to be able to address it to the best of my abilities.

Hi Michael,

We need to handle this in a private ticket rather than a public forum, considering the sensitive information I need to proceed further with the deployment of the rectification measure for the reported issue. 

I did actually create the private ticket, 4 hours ago, which you should have received a notification for, in your Gmail account. In case you can't find it in your inbox, can you please check your junk mail folder and please do let me know if it's not there as well.

Sincerely,

Volta

Hi Dr Wayne,

This is actually caused due to fact that the clients sometimes decline when they are asked for location access permission through a pop up message, when they access online booking.

However, I have already forwarded this to Dr. Richard, who is working on a fix, which when deployed will push the location to default to the concerned practice's location, if the location access permission is declined by the client.

I will be sure to let you know as soon as I have an update regarding this