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Wrong voicemail message

Keiran 3 months ago in Call Center • updated by Richie Rich (Level 2 Support) 1 week ago 1

Unanswered calls yesterday were sent to the wrong practice's voicemail message, on three separate occasions to my knowledge. Each of the calls was sent to a different voicemail for three different practices. All different clients.


Hi Keiran,

We have updated this code and hope this matter is fully resolved. If you get any further reports, please let me know in this ticket. We have also added extra logging so if it does happen again, we should be able to pinpoint the cause quite quickly.

Under review

New Zealand voice number and US sms number.

Dr Chad Esaiah 5 months ago in Call Center • updated by Richie Rich (Level 2 Support) 5 months ago 1

Hi Richard. I am in the process of getting my website done for my new practice in Redcliffs Christchurch. It needs a landline number and I have purchased a New Zealand number for voice because its cheap enough and I have a US number (does voce and SMS) for sending SMS messages because the US is really cheap. Will this work. So far I have not been able to get the NZ number to dial my phone and I cant dial it. Any suggestions


Cant buy New Zealand voice number

Dr Chad Esaiah 5 months ago in Call Center • updated by davidoff 4 months ago 6

I have created a new Zealand site in addition to my Rarotongan site. I have an american voice and sms number but I cant buy a New Zealand voice number. Also I cant save the options when editing the call diversion to concierge or voicemail. Can I use the US number to sms and a New Zealand number to receive and send voice calls?

Dr Chad Esaiah 5 months ago

All good I have been able to buy a NZ voice number. I must have been doing something wrong


Client number not getting replaced in call log

Super Lauren 1 year ago in Call Center • updated by Richie Rich (Level 2 Support) 1 year ago 1

When I add a client, it should replace the number in the call log with that client... but it doesn't. See e.g. Alethea.


Hi Lauren,

You're right!. They should update but they don't if you create the client with their number. This has been fixed for the next update but until that is released in the next few days, here's what you need to do:

For each affected client:

1. Edit their record and change their phone number. Just change the last digit.

2. Save

3. Edit them again, changing their number back to the correct one.

Ta da!

:) Richard.