Give your feedback to make Zurili totally awesome.
0

Setting Up Wrong Time

There are also issues with Zurili allowing people to book in at 1.30am in the morning and other times that I am expressly not available. The setup has been done properly (I think) but this is still happening. I have had 2 new patients in the last few days book in via Zurili, but at times they shouldn’t be able to, which means we need to call and reschedule them. Can you please advise me what I should do to correct this?

0
Answered

Need clients to arrive 15min before appointment

Janno (Level 1 Support) 3 days ago in Appointments • updated 3 days ago 1

We tell NPs 15 minutes before we book them in. Obviously this isn't going to work with Zurili. How do you guys do it?

Answer

Hi Janine, 


That should be no problem.


In the Appointment Template (AT) there is a booking script used by the concierge everytime they book with that AT. If you include the requirement that they arrive 15min early in there, the concierge will say it. 


There is also a Online-Booking Script in the AT where you can say the same thing that will be shown to the Client at the end of their online-booking wizard. 


Finally, if you really want to make sure, you can create an automation to send a SMS confirming this requirement.


You can see info on all the options of and AT here: Appointment Templates. If you want to know more about automations, see: Automating Messaging


Thanks,

Janno

Level 1 Support

0
Answered

Client missing after sync

Janno (Level 1 Support) 3 days ago in Appointments • updated 2 days ago 5

Just looking at the bookings today on the dashboard the concierge couldn't find a patient 'xxx xxx'. He is definitely in Spinalogic but archived. I couldn't bring him up on the dashboard/ cloud system either. (I couldn't find me on the cloud appointment book either & I am in Spinalogic archived too)

Answer

Hi  Janine,


I needed to delete your previous reply right away because of the sensitive information being displayed.


< I think he comes up now in Zurili because he came in for an adjustment last week?

You are correct we did only have his abbreviated name in our records, but it shouldn't matter should it?


Here is another patient who doesn't come up, < xxxx xxxx > - last adjustment August 2017, phone number xxxxxxxxxx, date of birth xx/xx/xxxx - we have her full name in the records - is there something else we are missing? >


We checked the Syncrotron and there was a bug, it was a design-flaw in the Syncrotron more than a bug. A client was synced if they were created within the last 12 months or had an appointment in the last 7 days. So those were created ages ago, but with more recent appointments were missed. That is now fixed and the update released. To apply, please restart the Syncrotron and accept the update.


It will find and offer the update, you will need to accept it. When it finishes resyncing, you can check for the missing client in Zurili and advise.


Let me know how it went.


Thanks,

Janno

Level 1 Support



0
Completed

Available times

Dr Braxton Turnage 5 months ago in Appointments • updated by Richie Rich (Level 2 Support) 1 week ago 1

If appointment is booked outside of available region - include in calculation for available times.

Answer

Hi Dr Braxton, This if fixed in latest update. Tell me if you have any further trouble :)

0
Completed

appointment times booked only if free space

Dr Braxton Turnage 5 months ago in Appointments • updated by Richie Rich (Level 2 Support) 1 week ago 2

New Patient appointment - would like to only be booked when consecutive free times showing. (not in gaps)

Answer

This behaviour has just been upgraded in the latest update. Please take a look and tell me how you go :)

0
Planned

sms received on client cell phone to have link to integrate appointment with their phone calendar

Dr Chad Esaiah 5 months ago in Appointments • updated by Richie Rich (Level 2 Support) 5 months ago 1

Hi Richard


One of my patients is a computer wiz and he asked if he could get a reminder that could synch the appointment into his google calendar on his phone. Wouldn't that be cool. Not only do they get autamted reminders but they can get a txt about their appointment that syncs with their calendy so they can plan around their appointment.

Answer

Yes. It is a good idea. I've added it to the roadmap.

0
Answered

Patients can only book one appointment online.

Dr Chad Esaiah 5 months ago in Appointments • updated by 1hashae.habe 2 months ago 3

Hi, I love the online booking in Zurili. Patients in Rarotonga are already booking appointments. But they are complaining that can only book one appointment and no more. They want to book multiple appointments because I arrive there early next month from New Zealand and am only available there for a week so they want to make sure they can get a good series of adjustments. I would prefer them to book multiple appointments in advance rather than getting me or my CA to book it for them from New Zealand.

Answer

Hi Dr Chad,

When they are a new patient, they can only book one appointment. Once they have a completed appointment, they can book as many as they want.